Frequently Asked Questions
An initial, non-refundable deposit will be secured at the time of booking confirmation. The balance is to be paid to the supplier when you collect the vehicle.
The following credit cards are accepted: visa, mastercard (unionpay is not accepted at few locations. Check full terms). Read More
Refund and Cancellation Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds, credits or cancellation charges that apply are detailed in the terms and conditions of the Third Party Provider of your selected vehicle. In the event you are unsatisfied with our booking service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. Read More
All drivers must carry a valid license from their country of residence along with passport or ID and credit card for the deposit amount with the sufficient amount. Driving license printed with non Roman Alphabet (Arabic, Chinese, Japanese, Cyrillic etc) must be complemented by an International driving license or official translation. Any driving license with two endorsement’s will make the booking null and void. Read More
Driver licence rules
All drivers must carry a valid full license from their country of residence. If it is not in English you must also present an International Driving Permit or a suitable translation. License must be valid for the entire rental period.
The license must have been held for a minimum of 1 years. Read More
Additional drivers must meet all renter requirements. Additional drivers can be added to the contract at any rental branch. The daily surcharge per additional driver is 4 EUR excluding airport fee. Read More
Super Collision Damage Waiver
Full Damage Waiver is optional and reduces the excess amount on CDW to zero - under the condition that the damage is not due to infringement of Road Circulation Code. CDW must be purchased or inclusive for renters to qualify for the purchase of FDW. FDW does not provide any coverage concerning damages provoked at the underside part of the vehicle, inside part of the vehicle-saloon, wind shields, mirrors, car key damage, the antenna, incorrect fuel, acts of God, Terrorist Attacks, during transportation by ferry without prior written authorization by the company at the time of pick up the car, wheels and tires. Read More
If you've been involved in an accident while driving a Alma Car Hire rental, or are simply worried about what you're liable for, its always important to contact us as soon as possible if the car is damaged or has damaged another vehicle, to make sure we can start working on solving any issues as soon as they arise. You will need to contact the police and obtain an accident reference number. Read More